Shipping & Return Policy

Thank you for shopping with Evasri. This page explains how and when your order will arrive, and how returns and refunds work. If you have any questions, we're always happy to help.

Shipping Policy

Where we ship

We currently ship to addresses within the United Kingdom only.

Shipping cost

Shipping is free on all orders. The price you see at checkout is the price you pay — there are no hidden delivery charges.

Order processing time

Once you place an order, we prepare and dispatch it within 1–2 business days (Monday to Friday, excluding weekends and UK public holidays). Orders placed on a weekend or holiday are processed on the next business day.

You'll receive a confirmation email when your order is placed, and a second email once it has been dispatched.

Delivery time

After dispatch, your order will typically arrive within 7–10 business days.

Please note that this is an estimate. Delivery times can occasionally be affected by factors outside our control, such as courier delays, high-demand periods (e.g. holidays or sales), or weather conditions.

Order tracking

Where tracking is available, we'll include a tracking number in your dispatch confirmation email so you can follow your order's journey. If you haven't received tracking information within a few days of dispatch, please contact us.

Delayed or missing orders

If your order hasn't arrived within 14 business days of dispatch, please get in touch with us. We'll investigate with the courier and make sure the issue is resolved for you.

Incorrect shipping details

Please double-check your delivery address at checkout. We're unable to redirect a parcel once it has been dispatched, and we can't be held responsible for orders delivered to an incorrect address provided at the time of purchase. If you spot a mistake, contact us as soon as possible and we'll do our best to help before the order ships.

Return & Refund Policy

We want you to love your purchase. If something isn't right, here's how returns work.

Return window

You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging with any tags still attached.

How to start a return

Email us at [support@evasri.com] with your order number and the reason for your return. We'll reply with the return address and instructions. Please don't send an item back before contacting us — returns sent without a request may not be processed.

Return shipping costs

For change-of-mind returns, the customer is responsible for the cost of return postage. We recommend using a tracked service, as we can't be responsible for items lost on their way back to us.

If your item is faulty, damaged, or incorrect, we'll cover the return shipping — see below.

Refunds and exchanges

Once we receive and inspect your returned item, we'll email you to confirm. For approved returns, you can choose either:

• a full refund to your original payment method, or
• an exchange for a replacement item.

Refunds are typically processed within 5–10 business days of us receiving your return. The time it takes for the money to appear in your account depends on your bank or card provider.

Faulty, damaged, or incorrect items

If your order arrives faulty, damaged, or you received the wrong item, please contact us within 14 days of delivery with your order number and a photo of the issue. We'll arrange a free replacement or a full refund, including any return shipping costs, at no cost to you.

Non-returnable items

For hygiene and safety reasons, certain items cannot be returned unless faulty, including:

• Items marked as final sale or clearance
• Perishable goods
• Personal care or intimate items (once opened)
• Gift cards

Your legal rights

These terms do not affect your statutory rights as a UK consumer. Under the Consumer Contracts Regulations, you have the right to cancel most online orders within 14 days of receiving them for any reason.

Contact us

If you have any questions about shipping or returns, please reach out:

• Email: [support@evasri.com]
• Store: Evasri

This policy was last updated on 23 July 2026 and may be updated from time to time.